Refund & Cancellation Policy

1. What you buy

Pro gives you 1 month of Pro features at a time, for ₹99 a month. The price of the paid plan is inclusive of 18% GST. It is a digital service delivered instantly inside the app — nothing is shipped. How you pay depends on your phone:

• Android: a one-time payment through Razorpay for 1 month.
• iPhone: a monthly subscription through Apple’s App Store that renews automatically.

2. Renewal and cancellation

Android: Pro never renews automatically, so there is nothing to cancel and you are never charged again unless you choose to buy Pro again.

iPhone: the subscription renews each month until you cancel. Cancel any time in your iPhone’s Settings → your name → Subscriptions, at least 24 hours before the renewal date. After you cancel, Pro stays active until the end of the month you already paid for.

On both, when Pro ends your account returns to the free plan with all your bills and data intact.

3. Refunds

Android (Razorpay): all Pro purchases are final. Once a payment succeeds, Pro is active for the full month and remains available until it expires. We do not offer refunds — full or partial — for unused time, for changing your mind, or for not using Pro features during the period. Please check the price and plan details shown in the app before you pay.

iPhone (App Store): Apple processes these payments, so refund requests are made to Apple at reportaproblem.apple.com and decided by Apple under its own policies. We cannot issue refunds for App Store purchases ourselves.

4. Payment errors (Android)

For Razorpay payments, the only exceptions are payment errors, which we always correct:

• You were charged more than once for the same purchase — the duplicate charge is returned.
• You were charged but Pro was not activated on your account — we either activate Pro or return the payment.

To report a payment error, email support@cortexatech.in from your registered email address with the subject “Payment Issue” and your Razorpay payment ID (from your payment confirmation email). We reply within 2 business days. Returned amounts go back to the original payment method through Razorpay, usually within 5–7 business days, in the currency you paid in.

On iPhone, if you paid but Pro is not showing, open Settings → Subscription in the app and tap “Restore purchases”, or write to us and we will help.

5. Contact

Cortexa Technologies (proprietorship of Thonangi Sandhya Rani), GSTIN 29BIVPS8078Q2ZI, Bengaluru, Karnataka — support@cortexatech.in. See also our Terms of Service.